Location: Karachi (Work from Private BPO Office – In-House Setup)

Reports To: CEO (Dubai-Based)

Position Overview

We are looking for an experienced and proactive Project Manager / Operations Manager to lead day-to-day service delivery across all departments including SEO, PPC, Social Media, Design, and Web Development. The ideal candidate will coordinate with internal project coordinators, supervise team members, ensure deadlines and quality benchmarks are met, and provide weekly analytical reporting through time-tracking and project management tools.

Key Responsibilities

Project & Client Coordination

- Act as the primary execution lead for all internal companies (treated as clients)

- Receive project requests via Account Managers/Project Coordinators

- Convert briefs into actionable tasks and assign them with clear deadlines

- Lead client briefings when necessary to clarify objectives and timelines

- Maintain close coordination with the Dubai-based Group Operations Manager

Department Oversight

- Supervise and coordinate the following teams:

 SEO, PPC / Ads, Social Media & Content, UI/UX Design & Branding, Web Development

- Ensure optimal task distribution, resource balancing, and timely delivery

- Facilitate inter-departmental collaboration on cross-functional projects

Staff Planning & Resource Management

- Coordinate with Office Manager for new hiring or resource replacement

- Analyze task load and identify when departments are over/under-capacity

- Participate in interviews or onboarding of new team members when needed

Project Tracking & Reporting

- Use Clockify or similar tools to track time spent by each department on each client

- Provide a weekly report showing:

 Department-wise time allocation, Task completion vs. delay, Client-wise effort breakdown

- Maintain real-time dashboards using tools like Trello, Notion, Asana, or ClickUp

KPIs (Key Performance Indicators)

- On-Time Task Delivery: >= 95%

- Clockify Time Tracking Compliance: 100%

- Weekly Report Accuracy & Timeliness: 100%

- Average Time to Assign Tasks: <= 12 hours from request

- Department Feedback & Engagement Score: >= 8/10