Operations Manager – Call Center
Location: Bahria Town Phase 7, Rawalpindi (Onsite)
Working Hours: Monday to Friday, 2 PM – 11 PM
Industry: Call Center / Service Industry Experience Required: Minimum 3+ years in a call center leadership role
Job Overview:
We are a UK-based company expanding our operations with a new center in Pakistan. We are seeking a dynamic and results-driven Operations Manager to oversee our call center operations. The ideal candidate will have a proven track record in lead generation, team management, and UK campaigns, preferably within the service industry. This is a unique opportunity to work closely with the UK-based owner, who will be personally overseeing the project to ensure its success.
Key Responsibilities:
- Manage and lead a team of call center agents to achieve and exceed performance targets.
- Oversee lead generation campaigns, ensuring high-quality results and alignment with UK campaign requirements.
- Handle claim deposit processing and ensure accurate, timely reporting.
- Monitor and optimize team performance through regular training, coaching, and performance reviews.
- Ensure compliance with UK campaign standards and company policies.
- Foster a positive, motivating, and productive work environment.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Report key performance metrics and provide actionable insights to senior management and the UK-based owner.
- Collaborate with the UK team to align operations with company goals and standards.
Requirements:
- Proven experience in a call center operations role, preferably with exposure to UK-based campaigns or the service industry.
- Strong leadership and team management skills, with the ability to inspire and guide a diverse team.
- Excellent communication and interpersonal abilities, with fluency in English.
- Experience in claims processing and deposit management is highly desirable.
- Confident, proactive, and solution-oriented mindset.
- Willingness to work onsite at Bahria Town Phase 7, Rawalpindi, during the hours of 2 PM – 11 PM (Monday to Friday).
- Ability to adapt to a fast-paced, dynamic environment and work closely with international stakeholders.
Benefits:
- Competitive salary package with performance-based incentives.
- Opportunity to work directly with the UK-based owner and gain international exposure.
- Growth opportunities within a rapidly expanding company.
- Professional and supportive work environment with a focus on employee development.
- Be part of a UK-based company with a strong reputation and commitment to excellence.
This is an exciting opportunity to play a pivotal role in the launch and success of our new Pakistan operations. If you are a motivated, experienced professional with a passion for leadership and operational excellence, we encourage you to apply and join our growing team!
Skills
- Customer Serivices
- Call Center Development
Job Detail
Experience: 3 Years
Salary: Rs. 150,000 - 175,000
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