Job Summary:

We are a premier e-commerce company specializing in the sale of network cables through multiple channels including our website, Amazon, eBay, Newegg, and Walmart. We pride ourselves on offering high-quality products and exceptional customer service.

Position Summary:

We are seeking a dynamic, results-oriented Manager of E-Commerce Sales to lead our sales team and drive revenue growth. The ideal candidate will develop and implement strategic sales plans, manage a dedicated team, ensure high customer retention, and oversee call center operations to maximize sales. A strong grasp of the e-commerce landscape and current market trends is essential.

Key Responsibilities:Sales Growth & Revenue Generation: Develop and execute strategic sales initiatives to achieve volume and revenue targets.

Monitor, analyze, and report on sales performance across all e-commerce platforms.

Identify new market opportunities and customer segments to drive growth.

Team Leadership: Lead, mentor, and motivate the sales team to achieve individual and team targets.

Conduct regular performance reviews and provide constructive feedback.

Foster a collaborative, high-performance work environment.

Customer Retention: Implement effective customer retention strategies to build loyalty.

Address customer inquiries and resolve issues promptly.

Utilize data analytics to understand customer behavior and improve retention rates.

Call Center Management: Oversee call center operations to ensure efficient handling of sales inquiries and order processing.

Train and support call center staff on sales techniques and product knowledge.

Monitor performance and implement improvements as necessary.

Sales Target Management: Set and achieve sales targets for both volume and product units sold.

Track key performance indicators (KPIs) and report on progress to senior management.

Continuously refine sales processes to exceed targets.

Send your resume at hr@msezy.com