The Head of Travel & Hospitality is responsible for overseeing all aspects of international and domestic travel, including airfare, accommodations, ground transportation, and travel documentation. This role ensures cost-effective travel management while providing a premium experience for employees and stakeholders. The individual is expected to develop and implement travel policies and procedures aligned with company goals and budgets while ensuring compliance with company policies and government guidelines.

Key Responsibilities:

Stakeholder Management (50%)

Provide strategic guidance and recommendations on travel-related matters, including cost management, travel trends, and process improvements.

Offer support to employees on visa requirements, travel safety, and cultural norms.

Address escalated travel-related issues, complaints, or emergencies and provide timely resolution.

Collaborate with departments such as Commercial, HR, and Finance to align travel arrangements with business needs.

Lead and manage the travel desk team, ensuring training, coaching, and mentoring as needed.

Vendor Management (30%)

Oversee the selection, engagement, and management of travel agencies, vendors, and service providers to ensure competitive pricing and quality services.

Maintain and update travel-related databases and systems for accurate reporting.

Lead negotiations and manage contracts with airlines, hotels, car rental companies, and other travel service providers.

Monitor and analyze travel expenses, providing insights for cost management.

Generate reports and insights on travel trends and expenditures for senior management.

Policy Development (10%)

Develop and implement travel policies and procedures in alignment with company objectives and budgets.

Stay updated on industry trends, regulations, and best practices.

People Management (10%)

Provide leadership, mentorship, and coaching to the travel and hospitality team.

Foster a collaborative and high-performance work environment.

Qualifications & Experience:

Preferably MBA or equivalent qualification.

Minimum of 10 years of experience managing large-scale international and domestic travel operations.

Experience in the travel sector is a plus.

Skills & Competencies:

Technical Knowledge:

Familiarity with online travel booking platforms and global distribution systems.

Knowledge of international travel regulations, visa requirements, and compliance.

Understanding of travel risk management, safety protocols, and emergency response planning.

Soft Skills:

Strong problem-solving and decision-making abilities.

Excellent communication and interpersonal skills.

Strong negotiation and contract management capabilities.

Strategic thinking for cost-saving and process improvements.

Ability to manage multiple priorities in high-pressure environments.

Personal Attributes:

Emotional intelligence, initiative, proactive approach, attention to detail, and high integrity.

This role plays a crucial part in ensuring efficient and cost-effective travel management while enhancing the overall employee and stakeholder experience.

To apply, send your resume to hr@msezy.com