Company Overview:

A multinational automotive company with a strong presence in LATAM and the GCC, specializing in buying and reselling second-hand cars.

Key Responsibilities:

Customer Interaction: Engage with potential and existing customers via phone calls and WhatsApp, ensuring prompt and professional communication.

Lead Management: Handle and process 30+ new leads daily, ensuring timely follow-ups.

Customer Support: Address customer inquiries, provide information about services, and assist in the car-selling process.

Follow-up & Engagement: Ensure continuous engagement with customers, making multiple follow-up attempts before marking a lead inactive.

Lead Categorization: Classify leads as Warm, Hot, or Not Interested for effective tracking and service.

Appointment Scheduling: Coordinate with the Hub Team to schedule visits and keep customers informed about their progress.

Tracking & Reporting: Maintain accurate records of customer interactions, lead status, and service updates.

Performance Monitoring: Track car sales and customer conversions, ensuring smooth coordination with the internal team.

Skills & Qualifications:

Experience in customer service, sales support, or lead handling from classified websites where the company is present.

Minimum 2 years of experience in a customer-facing role (CSR, sales support, or client relationship management).

Strong communication and problem-solving skills, with a customer-centric approach.

Ability to coordinate efficiently with internal teams to provide seamless customer service.

Detail-oriented with excellent follow-up skills to ensure no customer query goes unanswered.

Send your resume at hr@msezy.com