CSR - Tech Support at Anonymous | HiringMine

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CSR - Tech Support

A

Anonymous

101 views

Lahore, Pakistan

posted by Hasancoder66

ATS Matched

RS 150000 - 300000

Full-Time

Job Details

Salary

RS 150000 - 300000

Job Type

Full-Time

Location

Lahore, Pakistan

Experience

2 to 3 Year

Experience

2 to 3 Year

Skills

Full Job Description

Join a fast-paced customer support team where your technical skills and communication abilities can make a real impact!

Key Responsibilities:

Respond to customer queries via phone, email, chat, or support tickets
Troubleshoot technical issues and provide step-by-step guidance
Escalate complex cases to Tier 2 or engineering when required
Document issues and resolutions accurately in the CRM/helpdesk
Provide feedback to product teams on recurring problems
Assist in improving help content (FAQs, knowledge base)
Follow up with customers to ensure resolution and satisfaction
Meet KPIs for response time, CSAT, and resolution rate

What We’re Looking For:

Strong technical troubleshooting and customer service experience
Familiarity with tools like Zendesk, Freshdesk, or Salesforce

Email CVs to: mudasirbarii@outlook.com

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