Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative (CSR) Team Lead (Female) to join our team. The ideal candidate will have 3 to 5 years of experience in customer service, exceptional communication skills, and leadership abilities. She will be responsible for leading a team of CSRs, ensuring excellent customer interactions, and maintaining high service standards.
Key Responsibilities:
- Lead and manage a team of customer service representatives.
- Monitor team performance and provide regular feedback and coaching.
- Handle escalated customer inquiries and provide appropriate resolutions.
- Ensure adherence to company policies and customer service standards.
- Develop and implement strategies to enhance customer satisfaction.
- Maintain detailed and accurate reports on team performance and customer interactions.
- Coordinate with internal departments to ensure seamless operations.
- Conduct training sessions to improve team skills and efficiency.
Requirements:
- Bachelor’s degree in Business Administration, Communications, or a related field.
- 3 to 5 years of experience in a customer service role, with at least 1 year in a leadership position.
- Excellent verbal and written communication skills.
- Strong leadership and problem-solving abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to handle high-pressure situations with professionalism.
- Strong organizational and time management skills.
Preferred Qualifications:
- Experience in a BPO center is highly preferred.
- Fluency in English Language.
- Prior experience managing customer service teams in a fast-paced environment.
Benefits:
- Competitive salary (125K – 150K PKR).
- Pick & drop services.
- Health and wellness benefits.
- Professional growth and development opportunities.
- Supportive and dynamic work environment.
share your resume at mudasirbarii@outlook.com
